FAQs

Common Product Questions

Where are you based?
Our Bandhini Design House HQ is located in the beautiful Tallebudgera Valley on the Gold Coast, Australia. All our designs are created here, and we also hand-make our made-to-order cushions and textile art on site. 

My new cushion looks different to one I've previously bought, can you make them to match?
Due to the handmade and natural nature of our products, no two items are guaranteed to be the same. Handwoven fabrics will be slightly different in pattern and naturally dyed threads can vary between dye lots. 

Any small imperfections are not faults but unique characteristics that make your investment pieces truly beautiful.

Do your cushions covers come with inserts?
We offer the option of purchasing covers only, or add an insert for $20. This gives you the option of buying a complete set or just the cover if you already have inserts and like to refresh your space!

Indoor Lounge and Lumbar size add ons are a Feather insert, Euro size and Outdoor add ons are a Dacron insert. 

Why does my insert look flat?
All our feather inserts come vacuumed packed to save on shipping costs. In your parcel you will have an instruction card that shows you how to fluff your feather insert. This will result in the insert tripling in size before your eyes—it's a lot of fun! 

How should I wash my Bandhini cushion?
We recommend the safest way to wash your Bandhini cover is by a cold hand wash. For your insert, we recommend leaving it out in the sun for a few hours. For more details on how to clean your covers, including which are the best products to use, visit our Bandhini Care page.

What happens if one of the buttons breaks?
Our covers are all french seamed with recycled coconut buttons. This makes for a beautiful & sustainable finish, but we understand that they are more fragile. If one of you buttons does break, you will find a spare in the seam.

If you can't locate a spare inside your cover, please reach out to us at customerservice@bandhinidesign.com and we will send one out to you. 

Things you might like to know about our Products

Where are your cushions made?
The majority of our cushions are made by Bandhini in India. This design house is overseen by the sons of the Narains—one of the founding families of Bandhini. Our Indian hub acts as our quality control and warehouse for our designs.

We employ artisans from the surrounding villages in India to create our beautiful handmade designs, and have a driver travel around to these villages to collect the designs. This allows our artisans to stay in their villages to work without relocating away from their families. 

We are very passionate about keeping the ancient traditions of weaving, block & screen printing, embroidery and applique alive. We do our very best to support these village artisans and their families so they can continue to pass their traditional techniques to the new generations. 

We also assemble our made-to-order cushions and textile artwork on-site at our Tallebudgera Valley HQ. 

What materials do you use for your cushions?
We pride ourselves on producing products using environmentally friendly materials that will allow them to gently return to the earth. For that reason our fabrics are all sustainable or natural fibres and are hand dyed with natural dyes.

  • We use 100% commercial grade cotton
  • 100% biodegradable & hypoallergenic linen
  • Velvet made with 100% cotton
  • Sustainable Buffalo Leather 

Can you create custom designs?
We love to! As we are a slow fashion company we are happy to offer small run custom designs. Please get in touch with our customer service team if you do have a custom design you are interested in producing.

Wholesale Enquiries 

Do you offer wholesale discounts?
Yes, our registered wholesale clients receive a generous percentage off the retail pricing across our entire range.

How do I register for a wholesale account?
Click here to register for a wholesale account and fill in the form. One of our team members will review your request and will get back to you.

If you haven't heard back in 2 business days please email us at customerservice@bandhinidesign.com.